Terms of service

Terms of Use & Conditions of Sale

THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU GIVE UP THE RIGHT TO SUE IN COURT, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO JOIN A CLASS ACTION LAWSUIT. ARBITRATION IS REQUIRED AND IS THE ONLY WAY TO RESOLVE DISPUTES, UNLESS AN EXCEPTION BELOW APPLIES OR YOU CHOOSE TO OPT OUT. PLEASE READ THE DISPUTE RESOLUTION SECTION BELOW CAREFULLY, AS IT ALSO EXPLAINS HOW TO OPT OUT.

PLEASE READ THESE TERMS OF USE AND CONDITIONS OF SALE IN FULL BEFORE VISITING, USING, OR ORDERING FROM THIS SITE. THIS DOCUMENT INCLUDES WARRANTY DISCLAIMERS, LIABILITY LIMITS, AND A CLASS ACTION WAIVER WITH MANDATORY ARBITRATION (SEE THE DISCLAIMER OF WARRANTIES, DISCLAIMER OF LIABILITIES, AND DISPUTE RESOLUTION SECTIONS).

PurePod ("we," "us," or "our") operates the website purepod.shop (together with any related sites and services, the "Site"). We make the Site available to you, the individual user ("you"), for your own personal use, on the condition that you accept and follow the terms laid out below.

Agreement
Changes to These Terms
Privacy and Security
Intellectual Property
User Conduct
One-Time Purchases
Account Registration
VIP Membership
Automatic Billing and Cancellation
Refunds
Shipping
Payment Methods
Social Media
Disclaimer of Warranties
Disclaimer of Liabilities
Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
Indemnification
Third-Party Websites and Links
Testimonials, Reviews, and Other Submissions
Electronic Communications
Assignment
No Waiver
No Agency Relationship
Severability
Termination
Entire Agreement
Questions or Additional Information
Products and Prices

1. Agreement

By visiting or using this Site, or by placing an order through it, you're agreeing to these Terms of Use & Conditions of Sale ("Terms") along with our Privacy Policy, which is folded into this agreement by reference. If you don't agree with any part of these terms, you're not permitted to use the Site in any capacity.

THIS AGREEMENT INCLUDES MANDATORY ARBITRATION AND A CLASS ACTION WAIVER, MEANING YOU GIVE UP YOUR RIGHT TO A COURT HEARING, A JURY TRIAL, AND PARTICIPATION IN A CLASS ACTION. ARBITRATION IS THE REQUIRED PATH FOR RESOLVING DISPUTES UNLESS SECTION 16 SAYS OTHERWISE OR YOU OPT OUT. REVIEW SECTION 16 CLOSELY, AS IT EXPLAINS YOUR OPT-OUT RIGHTS.

By using the Site and accepting these Terms, you're confirming that you've reached the age of majority where you live, that you're legally able to enter into a binding contract with us, and that you've read, understood, and agreed to everything in this Agreement.

2. Changes to These Terms

We may update, revise, or replace any portion of these Terms by posting the changes on the Site. You can always find the latest version here, and it's on you to check back periodically. If you keep using the Site after changes go live, that means you've accepted them.

3. Privacy and Security

Our Privacy Policy is available for review and is incorporated into these Terms by reference, forming part of this Agreement. We may modify the Privacy Policy at our discretion.

4. Intellectual Property

Everything on the Site — text, articles, product listings, software, images, audio, video, interactive tools, services, links, user submissions (defined in Section 19), third-party applications, and any other material (collectively, "Content") — along with associated trademarks, service marks, and logos, belongs to us or to our third-party licensors and partners. You're permitted to view, use, download, or print Content strictly for your own personal, non-commercial purposes. Any copy you download or print must retain all copyright and ownership notices as they appear. Using the Site doesn't grant you any ownership stake in it. We retain every right not explicitly granted here.

The Site may reference trademarks or service marks owned by other parties without specifically flagging them as such. We don't claim ownership of any such third-party marks.

5. User Conduct

You're not permitted to use, copy, display, sell, license, reverse-engineer, republish, upload, post, transmit, distribute, build derivative works from, or otherwise exploit Content taken from the Site — whether on message boards, forums, chat platforms, or elsewhere — without our written permission beforehand. Altering the Content, or using it for anything beyond your own personal, non-commercial purposes, breaches our copyright and other ownership rights and may expose you to legal consequences.

In using the Site and its features, you also agree that you will not:

Interfere with or block other visitors from using the Site, including through hacking or defacing any part of it;
Use the Site for anything illegal;
Suggest or claim that your statements carry our endorsement without our prior written approval;
Modify, adapt, sublicense, translate, sell, reverse-engineer, decompile, or disassemble any part of the Site;
Disable, damage, or alter how the Site functions or appears, including how ads are displayed;
Frame or mirror any portion of the Site without our prior written consent;
Deploy bots, spiders, scrapers, or any automated or manual tool to download, index, data-mine, harvest, or otherwise bypass the Site's normal navigation or content structure;
Collect visitor information without their explicit consent;
Send spam, unsolicited ads, or chain letters to other Site users; or
Upload Content containing viruses or other harmful code.

6. One-Time Purchases

Unless you actively choose to opt into VIP Membership at checkout, every purchase made through the Site is a one-time transaction. Skipping the VIP Membership checkbox means you won't be enrolled, and you'll only be charged for what's in your cart. Orders are typically processed within 24–48 hours and delivered by USPS within 1–2 weeks. Charges will appear on your statement under PUREPOD.SHOP. Questions can be directed to customer service at support@purepod.shop.

7. Account Registration

Accessing certain Site features requires creating an account. By setting one up, you agree to the following:

You'll maintain only one account;
You won't share your username or password, or knowingly let anyone else access your account (including any premium subscription services);
You won't use someone else's account without their permission;
You'll provide accurate, complete information when registering;
You're solely responsible for all activity on your account and for keeping your password secure;
You'll notify us right away if you suspect a security breach or unauthorized use of your account; and
You're liable for any activity conducted through your account or password, and for any losses we or others incur due to unauthorized use. We won't be responsible for losses you experience as a result of unauthorized account use.

We reserve the right, at our sole discretion, to cancel your subscription or suspend your access to the Site.

8. VIP Membership

Great savings await! Our VIP Membership comes packed with perks. We take pride in giving our customers standout deals, and VIP Membership pushes that even further.

As a VIP member, you'll receive a fresh discount code by email each month — just apply it at checkout to enjoy benefits such as:

Free shipping on your orders
Up to 80% off future purchases
Simple, no-questions-asked replacements on any item
Priority order processing
All these perks bundled into a single membership

Important: Enrolling in VIP Membership means you'll be charged for your initial order right away, followed by a second charge of [Membership Fee Amount] after 14 days, then again every 90 days until you cancel. You'll get an electronic heads-up 5–7 days before each charge, plus a receipt after every successful payment. To avoid being billed the membership fee (plus applicable taxes), you can cancel anytime by contacting support@purepod.shop.

Note: Charges will appear on your statement under PUREPOD.SHOP.

9. Automatic Billing and Cancellation

Some of our premium services are subscription-based. Your subscription renews automatically at the then-current rate until you tell us you want to cancel. Most subscriptions renew monthly, regardless of the original offer that got you signed up.

By letting a renewal go through, you're electronically authorizing future charges to the card on file. Your subscription fee (plus sales tax, where applicable) will be billed automatically at the start of each renewal period at the current rate, charged to the card(s) you've saved with us. If more than one card is on file, we'll charge the first one, unless it's expired, in which case we'll use a valid one instead.

You may cancel any subscription at any point before it renews. To cancel, email support@purepod.shop.

10. Refunds

We know it can be hard to trust a product that sounds too good to be true — that's why we back it with a money-back guarantee. Here's how to claim yours:

Starting from your delivery date, email support@purepod.shop to request your money-back guarantee. Both opened and unopened products qualify for return.

A return authorization (sometimes called an RMA, RA, or RGA) is part of the process for sending a product back for a refund, replacement, or repair during its warranty window.

If the product didn't meet your expectations, email our customer care team through the same thread with your feedback and refund request.

Once your return is approved, ship the product back via a trackable carrier within the return window from your delivery date, to the address our team provides.

Claims that are incomplete or hard to read will be considered invalid. Actual shipping costs, both ways, are your responsibility and won't be reimbursed.

After we receive your return, expect your refund within 30 days.

Returns should be sent to: [Your Business Address].

11. Shipping

We aim to give you great shipping options no matter where you're located. We ship to hundreds of customers worldwide every day and work hard to stay responsive throughout the process.

Standard Shipping ([X–Y] Days): [$X.XX]
Expedited Shipping ([X–Y] Days): [$X.XX]
Premium Shipping ([X–Y] Days): [$X.XX]

All orders ship via USPS (United States Postal Service).

12. Payment Methods

All charges are processed in U.S. Dollars. We accept U.S.-issued credit and debit cards from Visa, MasterCard, American Express, and Discover.

To place an order, you'll need to provide:

The billing address tied to your card's statement;
The card number and expiration date; and
The 3- or 4-digit security code (CVV2) on the card.

By giving us your payment details, you're confirming that: (i) you're authorized to use that card or account; (ii) if you're purchasing a subscription, you'll keep up with payments as they come due; (iii) all the payment information you've provided is accurate and complete; (iv) you're responsible for any fees your card issuer charges; and (v) you have sufficient funds available to cover the amount owed.

We and our payment processors may receive updated card details from your card issuer — for instance, a new number or expiration date after your card expires. If we receive that update, we'll apply it to your account and use it for any subscription billing. Your card issuer may let you opt out of sharing updated card details with vendors; contact them directly if you'd like to do that.

We aren't responsible for any fees your bank or card issuer applies. If a charge gets reversed by your bank or card issuer, we may bill you directly or pursue payment another way, including a mailed invoice.

Charges will appear on your statement under PUREPOD.SHOP.

13. Social Media

This section covers anyone who interacts with our presence on social platforms — comment threads, feeds, and any other visible activity across sites like Facebook, Instagram, X/Twitter, YouTube, LinkedIn, or other third-party platforms we may use ("Social Media Presence").

Social platforms are public spaces for exchanging information, so don't expect privacy there. Neither these Terms nor our Privacy Policy extend to our Social Media Presence. Those platforms are run by outside companies with their own privacy policies and terms, which we don't control. Comments and opinions posted by users on social media belong to those users alone and don't represent our views. You may occasionally see comments there that some would find inappropriate; such content may stay up until we notice it or it's flagged to us, and we're able to go through the removal process. If you spot something offensive on our Social Media Presence, please report it directly to the platform hosting it, using their own reporting tools.

14. Disclaimer of Warranties

EXCEPT WHERE THE LAW SAYS OTHERWISE, THE SITE AND ALL ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED — INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE DON'T PROMISE, AND WE SPECIFICALLY DISCLAIM, THAT ANY INFORMATION ON THIS SITE IS RELIABLE, TIMELY, ACCURATE, OR COMPLETE. WE DON'T GUARANTEE THAT: (A) USING THE SITE WILL BE SECURE, UNINTERRUPTED, ERROR-FREE, OR COMPATIBLE WITH YOUR HARDWARE OR SOFTWARE; (B) THE SITE OR OUR PRODUCTS WILL MEET YOUR NEEDS; (C) ANY STORED DATA WILL BE ACCURATE; (D) ANYTHING YOU BUY OR OBTAIN THROUGH THE SITE WILL MEET YOUR EXPECTATIONS; (E) ANY ERRORS WILL BE FIXED; OR (F) THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL CODE. ALL WARRANTIES OF ANY KIND — EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT — ARE DISCLAIMED TO THE FULLEST EXTENT THE LAW ALLOWS.

15. Disclaimer of Liabilities

EXCEPT WHERE PROHIBITED BY LAW, NEITHER WE NOR OUR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, FEES, OR COSTS ARISING FROM THIS AGREEMENT, OUR PRIVACY POLICY, OUR PRODUCTS, OR YOUR (OR ANYONE ELSE'S) USE OR ATTEMPTED USE OF THE SITE OR ANY PRODUCT — REGARDLESS OF WHETHER WE WERE WARNED SUCH DAMAGES WERE POSSIBLE. THIS COVERS, WITHOUT LIMIT, LOST USE, LOST PROFITS, LOST DATA, LOST GOODWILL, OR THE COST OF REPLACING SERVICES OR PRODUCTS. THIS HOLDS REGARDLESS OF HOW THE DAMAGE SUPPOSEDLY HAPPENED OR WHAT LEGAL THEORY IS USED — CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, OR OTHERWISE. IF WE'RE FOUND LIABLE ANYWAY, OUR TOTAL LIABILITY AND YOUR ONLY REMEDY IS CAPPED AT [Liability Cap Amount]. THIS CAP APPLIES TO ALL CLAIMS NO MATTER WHAT. SOME STATES DON'T ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS UNDER YOUR LOCAL LAW.

16. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. EXCEPT WHERE THE LAW FORBIDS IT, YOU AGREE THAT ANY FUTURE CLAIM MUST BE SETTLED THROUGH FINAL, BINDING, CONFIDENTIAL ARBITRATION. YOU'RE GIVING UP YOUR RIGHT TO A JURY TRIAL. RIGHTS YOU'D HAVE IN COURT — LIKE DISCOVERY OR APPEAL — MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION.

YOU AGREE TO BRING ANY CLAIM ONLY AS AN INDIVIDUAL, NOT AS PART OF A CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR CANNOT COMBINE CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

a. General

Arbitration resolves a "Claim" without going to court. A "Claim" is any dispute between you, us, or an involved third party relating to your account, your use of the Site, your relationship with us, these Terms, or our Privacy Policy — including anything tied to your use or attempted use of our products, or any act or omission by us or a related third party. Either you or we may bring a Claim. We agree to resolve any Claims we might have against you through final, binding, confidential arbitration, and you agree to the same for any Claims you might bring against us. By agreeing to this, you're giving up your right to sue in court in favor of arbitration. This provision is governed by, and enforceable under, the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1–16, as amended.

b. Exceptions

Despite the above, both you and we retain the right to bring an individual (non-class) claim in small claims court, provided it falls within that court's jurisdiction — including overdue account matters. We won't demand arbitration for a claim you properly file in small claims court as long as it stays there. The following types of claims are excluded from arbitration and must go through the state or federal courts in [Your Jurisdiction City, State]: (i) disputes over the infringement or validity of our intellectual property, including trademarks, trade dress, copyrights, trade secrets, or patents; or (ii) our request for injunctive relief (temporary, preliminary, or permanent) against you for breaching or threatening to breach this Agreement. You agree not to bring or join any of these excluded claims as part of a class or representative action. Small claims matters may be filed in any court with proper jurisdiction. For everything else excluded under this subsection, both parties agree to the exclusive jurisdiction of the courts in [Your Jurisdiction City, State] and waive any objection to that venue.

c. Required Pre-Dispute Steps

Before filing a Claim against each other, both sides agree to first send a written description of the dispute — including relevant documents and a proposed resolution. You can mail yours to [Your Business Address]. We'll respond by letter to your billing address or email on file. Both sides agree to negotiate in good faith. If the dispute isn't resolved within 60 days of that written notice, the arbitration process below applies.

d. Starting Arbitration

Both you and we agree to begin any arbitration within 1 year of when the Claim arose (this window includes the pre-dispute steps above). Arbitration started after that year is permanently barred.

e. Where Arbitration Happens

For your convenience, arbitration may take place in the federal district where you live, and can be conducted by phone or in writing if both sides agree.

f. Rules and the Arbitrator

Any Claim not excluded under subsection "b" will go to final, binding, confidential arbitration before a single arbitrator through the American Arbitration Association (AAA). Either side can start the process by filing a written arbitration demand with the AAA and sending a copy to the other party, within the timeframe in subsection "d." The arbitrator will be chosen by mutual agreement, or, failing that, according to AAA rules. Proceedings follow the AAA's Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes in effect when the demand is filed.

The arbitrator has sole authority to resolve any dispute about interpreting, applying, or enforcing these Terms, the Privacy Policy, or this arbitration clause itself — including whether it applies to or can be enforced by someone who didn't sign this agreement.

g. Fees

We'll cover the arbitration filing costs and the arbitrator's fees. Each side pays its own additional costs, such as attorney or expert fees.

h. Governing Law and Awards

The arbitrator applies the substantive law of [Your Governing State], without regard to conflict-of-law rules, and may grant any relief the law allows — including individual injunctions and punitive damages, where permitted. The arbitrator may award fees or costs to the prevailing party only if the law specifically allows it. Any award will include a confidential written explanation, will be final (subject to FAA appeal rights), and can be entered as a judgment in any court with proper jurisdiction.

i. Enforceability

This section survives the end of your account or relationship with us, as well as bankruptcy, assignment, or transfer. If the class action waiver is ever found unenforceable — meaning arbitration could proceed as a class or representative action — then this entire arbitration section becomes void and won't apply. If any other part of this section (aside from the class waiver) is found unenforceable, the rest remains in effect.

j. Miscellaneous

If we don't immediately enforce this arbitration clause for a particular Claim, that doesn't waive our right to enforce it later or for other Claims — though all Claims still must be filed within the 1-year window above. This is the complete arbitration agreement between you and us and can only be changed in writing by us.

k. Amendments

We may update this arbitration clause at any time. Continuing to use the Site, buy our products, or use our products after an update means you accept the changes. If a change is material, we'll notify you and give you a chance to opt out.

YOU UNDERSTAND THAT YOU'D OTHERWISE HAVE THE RIGHT TO SUE IN COURT, HAVE A JUDGE OR JURY DECIDE YOUR CASE, AND JOIN A CLASS OR REPRESENTATIVE ACTION. INSTEAD, YOU'RE AGREEING TO RESOLVE CLAIMS INDIVIDUALLY, THROUGH FINAL, BINDING, CONFIDENTIAL ARBITRATION.

You have the right to opt out of this arbitration clause within thirty (30) days of first purchasing, using, or attempting to use a product from this Site — whichever happens first — by writing to us at [Your Business Address]. To opt out validly, you must send a signed written notice identifying the product you purchased, used, or attempted to use, and the date you first did so, within that 30-day window. After 30 days, opting out is no longer available, and you must resolve any Claim through the arbitration process described here.

17. Indemnification

To the fullest extent the law allows, you agree to indemnify, defend, and hold harmless PurePod, its affiliates, subsidiaries, and their respective directors, officers, employees, contractors, licensors, suppliers, representatives, partners, shareholders, agents, predecessors, successors, assigns, accountants, and attorneys, from any claims, losses, liabilities, damages, expenses, or costs (including reasonable attorney's fees) that arise from or connect to: (1) your breach of these Terms or anything they incorporate; (2) your breach of any representation or warranty in this Agreement; or (3) your violation of any law or a third party's rights.

18. Third-Party Websites and Links

The Site may include material from, or links to, third parties. We're not responsible for third-party content or sites. Review any third party's own policies carefully before engaging in a transaction with them. Direct any complaints or questions about third-party products to that third party.

19. Testimonials, Reviews, and Other Submissions

We may use testimonials and product or service reviews, in full or in part, along with the submitter's name and general location, in any form of advertising for our products or services, in print or online, as we see fit. Testimonials reflect one customer's individual experience and don't guarantee that you'll have the same results.

Anything you submit or post to the Site — photos, testimonials, ideas, techniques, questions, reviews, comments, or suggestions (collectively, "Submissions") — is treated as non-confidential and non-proprietary. We're granted a royalty-free, worldwide, perpetual, irrevocable, transferable right to use, copy, distribute, display, publish, adapt, and create derivative works from your Submissions, in any form, including translating or modifying them. You confirm that you own, or have the rights to share, whatever you submit. All Submissions become our sole property and won't be returned to you.

We also reserve the right to fix typos and grammar, shorten testimonials before publishing, and review any testimonial or review before it's used. We're under no obligation to use any testimonial or review submitted to us. Submitting a testimonial means you've read, understood, and agreed to these Terms; if you disagree with any part of them, please don't submit one.

20. Electronic Communications

You agree that we can communicate with you electronically, and that such communications — including notices, disclosures, and agreements — count as being "in writing" and carry the same legal weight as a signed paper document.

21. Assignment

You can't transfer your rights under these Terms to anyone else, and any attempt to do so is invalid. We and our affiliates may transfer our rights and obligations under these Terms without needing your consent or notifying you, such as in connection with a merger, sale, or other transfer of our business.

22. No Waiver

If we don't enforce a particular term or condition in these Terms, that doesn't mean we're giving up our right to enforce it later, and it doesn't waive any other term or condition either.

23. No Agency Relationship

Nothing about receiving our products, using our services, or using the Site creates a partnership, joint venture, employment, or agency relationship between you and us.

24. Severability

If any part of these Terms is found unlawful, void, or unenforceable, that part will still be enforced to the maximum extent the law allows, and the unenforceable portion will be treated as removed from the rest of the Terms — without affecting the validity of everything else.

25. Termination

If we end this Agreement, the sections covering intellectual property, user conduct, purchases, accounts, billing, refunds, shipping, payments, social media, warranty and liability disclaimers, arbitration, indemnification, third-party links, submissions, electronic communications, assignment, waiver, agency, severability, entire agreement, and questions — along with any representations, warranties, or obligations you've already made — will continue to apply even after termination.

26. Entire Agreement

These Terms, this Agreement, and any policies or rules we post on the Site make up the entire understanding between you and PurePod, replacing any earlier agreements on the same subject. If any part of these Terms is ambiguous, that ambiguity won't automatically be held against whichever party drafted it.

27. Questions or Additional Information

For questions about your account, subscriptions, or these Terms, email support@purepod.shop.

28. Products and Prices

Product listings and prices are shown in our catalog and are available for purchase at any time.